Shipping and Return Policy
Each item purchased online is shipped via USPS. Our flat rate shipping cost is $8. Processing time of each order varies between 12-48 hours after order and typical delivery time is 5 business days.
AS OF JULY 26TH 2021, RETURN SHIPPING IS TO BE PAID BY THE CUSTOMER. FRANKLIN AND ROSE DOES NOT OFFER FREE RETURN SHIPPING.
There is no restocking fee associated with returns. Your return can be sent to 230 E Park Ave #26 Lake Wales, FL 33853. Once we receive your return please allow 3-5 days for your store credit to be sent to your email via E-Gift card.
We are a small business, and can not issue refunds to initial method of payment.
We have new arrivals each week, and would be thrilled to help you with sizing and styling questions to ensure your purchase is well thought-through. For style or sizing questions please email firstname.lastname@example.org
ADDITIONAL RETURN DETAILS
-Items not eligible for returns include Sale items, Swim, Home Goods & Bodysuits.
-The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping cost.
-Merchandise must be returned to us within 14 days of the original delivery date.
-Merchandise must be unwashed and unworn with tag attached.
-Shoes must be unworn and free of any scuffs or marks.
-If an item is ineligible for a return based on our standards above, we will have to send back the ineligible Item to you and you will not receive store credit.
-Please allow 3-5 business days for return processing.
-Store Credit does not expire.